How can we help?

How do I share my booking page with clients?

Your booking page is at calenya.app/book/your-slug. You can find your full link in the dashboard under Settings. Share it in your Instagram bio, WhatsApp status, Facebook page, or anywhere else your clients can see it.

Can clients book without creating an account?

Yes. Clients can book as guests with just their name, phone number and email address. If they want their details saved for next time, they can optionally sign in with Google or verify their phone number.

How do I add my services?

Go to Services in the dashboard and click Add service. Fill in the name, price, duration and category. You can also import your full price list instantly using the AI import tool - just paste your Fresha booking URL or your existing price list text.

What are service phases?

Phases let you split a service into timed parts where you are hands-on for some and free for others - ideal for treatments with processing time like hair colour, perms or lash tints. Open a service, turn on Phases, and add each step with its duration. Mark a phase as Active when you are occupied, or leave it inactive for development/processing time. During inactive phases the calendar lets you book another client into that gap, so you can run overlapping appointments and fit more into your day. The total service duration is the sum of all phases and updates automatically.

Can I add staff members?

Yes, on the Team plan (£25/month) you can have up to 3 staff members, each with their own schedule and booking slots. Clients can choose who they want to book with.

Will I get notified when someone books?

Yes. You get an email notification instantly when a new booking comes in. If you have installed Calenya as a PWA (from Settings > Mobile app) you can also enable push notifications to get an instant alert on your phone or desktop, even when the app is not open. Push notifications are enabled per device from Settings > Push notifications.

Do clients get a confirmation?

Yes. Clients receive an email confirmation immediately after booking with the service, date, time and your location.

Are SMS reminders sent automatically?

Yes. Clients receive an automatic SMS reminder 24 hours before their appointment. This is included in all plans at no extra cost.

Can clients cancel their own booking?

Yes. Every confirmation email includes a self-cancellation link. You can also cancel bookings from the dashboard at any time.

What is the waitlist?

If a slot is fully booked, clients can join the waitlist. When a cancellation happens, the first person on the waitlist gets an email with a link to claim the slot. The link expires after 2 hours.

How does drag-to-reschedule work?

In the calendar view, you can drag any booking to a new time slot and it will update instantly. The client is not automatically notified - you can send a reschedule email from the booking detail.

How do booking deposits work?

When a client books a service that requires a deposit, they are prompted to pay by card before their booking is confirmed. The money goes straight to your connected Stripe account - Calenya takes no cut. Stripe deducts their standard processing fee (1.5% + 20p for UK cards, 2.5% + 20p for EU cards).

How do I set up deposits?

Go to Settings > Deposits and payments. Click "Connect Stripe account" and complete the short onboarding - you'll need your bank details and business information. Once connected, enable deposits, set your amount (fixed or percentage), and choose whether to apply them to all services or specific ones only.

Can I charge a fixed amount or a percentage?

Both are supported. You can set a flat amount (e.g. £10) that applies regardless of service price, or a percentage (e.g. 20%) that scales with the service cost.

Can I only require deposits for certain services?

Yes. Set "Apply to specific services only" in your deposit settings, then toggle on the deposit requirement for each individual service from the Services page.

Do clients see the deposit amount before they book?

Yes. The deposit amount is shown on each service card during the booking process so clients know what to expect before they commit. For example, a service card might show "£1.60 deposit" next to the duration badge.

What happens if a client doesn't pay the deposit?

The booking is not confirmed until the deposit is paid. If they abandon the payment step, no booking is created.

When does the deposit money reach my account?

Stripe typically pays out within 2 business days of the payment being made, directly to the bank account you connected during Stripe onboarding.

Does Calenya take a percentage of my bookings?

No. Calenya charges a flat monthly fee and takes zero commission on your bookings. What you earn is yours.

How do I take payment from clients?

By default, you collect payment at the appointment - cash, bank transfer, card reader, or however you prefer. If you connect your Stripe account (Settings > Deposit and payments), you unlock two optional card payment features: booking deposits (clients pay upfront to secure their slot) and online gift voucher sales (clients buy vouchers directly from your booking page). Both route funds straight to your bank with no cut taken by Calenya.

How much does Calenya cost?

Solo plan is £14/month (1 staff member). Team plan is £25/month (up to 3 staff). Annual billing saves around 17%. All plans include a 30-day free trial - your card is not charged until day 31.

Can I cancel my subscription?

Yes, at any time from Settings > Billing. Your account stays active until the end of the current billing period.

How does the loyalty card work?

You set a number of visits required (e.g. 6) and a reward percentage (e.g. 20% off). Each time you mark an appointment as complete, the client automatically earns a stamp. Once they have enough stamps, they unlock a discount they can apply to a future booking.

Where does the client see their loyalty card?

Their loyalty card appears on their booking confirmation page. They can also see it when making a new booking.

What happens if I change the loyalty settings?

Existing cards are not affected - clients keep the number of stamps and reward percentage that was set when they started their card. This is intentional, so clients are always rewarded on the terms they were given.

How do I enable loyalty cards?

Go to Settings > Loyalty card in your dashboard and toggle it on. Set your stamps required and reward percentage, then save.

Can clients buy gift vouchers directly from my booking page?

Yes - if you have Stripe Connect set up. Once enabled, a "Buy a gift voucher" button appears on your booking page. Clients choose a fixed amount (or a specific service), add a recipient name and optional personal message, then pay by card. The money goes straight to your Stripe account - Calenya takes no cut. If the buyer provides the recipient's email address, the voucher is emailed to them automatically with a PDF.

How do I enable online gift voucher sales?

Go to Settings > Deposit and payments. First connect your Stripe account (you need this for both deposits and voucher sales). Once connected, scroll down and toggle on "Online gift voucher sales". The buy button appears on your booking page immediately.

How do I create a gift voucher manually?

Go to Gift vouchers in your dashboard and click Create voucher. You can create a fixed-value voucher (e.g. £50) or a service-specific voucher (e.g. a free massage). Once created, collect payment from the buyer however you prefer (cash, bank transfer, etc.) and then issue the code from the dashboard.

How does a client redeem a gift voucher?

On the booking page, clients enter their voucher code in the "Gift voucher code" field and click Apply. The code is validated instantly and the booking button updates to show the price after the voucher. Your dashboard shows the full service price struck through, the voucher credit applied, and any remaining balance still to collect from the client in person.

What if the voucher doesn't cover the full service price?

The booking detail will clearly show how much the voucher covered and how much is still to collect. For example, a £5 voucher applied to a £30 service will show "£5.00 voucher applied" and "£25.00 still to collect from client". You collect the remainder as normal at the appointment.

Do gift vouchers expire?

You can set an optional expiry date when creating a voucher manually. For online purchases, no expiry is set by default - you can adjust this manually from the Gift vouchers page in your dashboard.

Can I see all my vouchers in one place?

Yes. The Gift vouchers page in your dashboard shows all vouchers - pending, issued, redeemed, and expired. Each one shows the code, recipient, value, and current status. Online purchases are tagged so you can tell them apart from manually created ones.

How do I get push notifications for new bookings?

First install Calenya as an app on your device: go to Settings > Mobile app and follow the install prompt (or use your browser's "Add to home screen" option). Once installed, go to Settings > Push notifications and toggle it on. Your browser will ask for permission - allow it. From that point, you get an instant notification on that device whenever a new booking is made or cancelled.

Do I need to have the app open to receive notifications?

No. Push notifications are delivered to your device even when the app is closed or your screen is locked, as long as the device is online. Tapping the notification opens the relevant booking directly.

Which events trigger a push notification?

New bookings and cancellations trigger an instant push. You can enable notifications on as many devices as you like - toggle the setting on each one separately.

Does push notifications work on iPhone?

Yes, on iOS 16.4 or later. The app must be installed to your home screen first (not just opened in Safari). Once installed, enable push notifications from Settings inside the app.

How do I disable push notifications?

Go to Settings > Push notifications and toggle it off. This removes the subscription for that device only. You can also revoke permission from your browser or phone settings.

Can I change my booking page URL?

Yes. Go to Settings and edit your booking link slug. Note that sharing any old links with the previous slug will stop working, so update them wherever you have shared them.

Can I add my business address?

Yes. Go to Settings and add your address. It will appear on booking confirmation emails sent to clients.

Can I add a photo to my profile?

Yes. Your profile photo appears in the dashboard sidebar. Go to Settings > Profile to upload one.

How do I set my working hours?

Go to Settings > Availability. Toggle the days you work and set your start and end times for each day. Clients will only be able to book within these hours.